Refund Policy

Eligibility for Refund

You are eligible for a full refund if:

• You request a refund within 30 days of your purchase date
• The product does not work as described
• You are unable to use the product due to technical issues we cannot resolve

How to Request a Refund

To request a refund, send an email to plugins@premte.ch with:

• Your order number or email used for purchase
• Reason for the refund request

Refund Process

• We will review your request within 2 business days
• Approved refunds are processed through Paddle (our payment provider)
• Refunds typically appear on your statement within 5-10 business days
• Upon refund, your license will be deactivated

Non-Refundable Cases

Refunds may not be granted if:

• More than 30 days have passed since purchase
• The product was used extensively in production
• You simply changed your mind after using the product

Questions?

If you have any questions about our refund policy, please contact us at plugins@premte.ch. We're happy to help!